FlameGuard

Cookie Policy

How our website uses cookies and similar technologies to improve your experience.

Last updated: March 2026

This Cookie Policy explains how FlameGuard Technical Services Sdn Bhd (Registration No. 202201038476), referred to herein as "FlameGuard," "we," "us," or "our," uses cookies and similar tracking technologies on our website at closedeal.pro. This policy should be read alongside our Privacy Policy, which provides further detail on how we handle your personal data.

1. What Are Cookies

Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites function correctly, operate more efficiently, and provide reporting information to website owners. Cookies can be "persistent" (remaining on your device until they expire or you delete them) or "session-based" (deleted automatically when you close your browser).

In addition to cookies, we may use similar technologies such as web beacons (also known as pixel tags), local storage, and scripts to collect information and improve the functionality of our website.

2. Types of Cookies We Use

2.1 Essential Cookies (Strictly Necessary)

These cookies are required for the basic operation of our website. Without them, key features such as page navigation, form submissions, and security protections would not function properly. Essential cookies do not collect information about you for marketing purposes.

Examples of essential cookies used on our site include:

  • Session cookie (PHPSESSID): Maintains your session state as you navigate between pages. This cookie is deleted when you close your browser.
  • CSRF token cookie (_token): Protects against cross-site request forgery attacks when you submit forms, such as our contact or quotation request forms. This ensures that form submissions originate from our website and not from a malicious third party.
  • Cookie consent cookie: Stores your cookie preference choices so that we do not repeatedly ask for your consent on subsequent visits.

These cookies are set automatically and cannot be disabled without affecting the core functionality of the website.

2.2 Analytics Cookies

Analytics cookies help us understand how visitors interact with our website by collecting and reporting information about usage patterns. This data is aggregated and anonymised wherever possible, meaning it does not directly identify you. We use this information to improve the structure, content, and performance of our website.

We may use the following analytics services:

  • Google Analytics: Collects data on page views, session duration, bounce rates, traffic sources, geographic region (city-level), device type, and browser. Google Analytics uses cookies such as _ga, _ga_*, and _gid to distinguish unique visitors and track sessions. Data is processed by Google in accordance with their privacy policy. We have enabled IP anonymisation to ensure your full IP address is not stored.
  • Server-side analytics: Our hosting infrastructure may log basic access data including IP addresses, request timestamps, and page URLs for security monitoring and performance analysis. These logs are retained for a maximum of 90 days.

2.3 Preference Cookies (Functional)

Preference cookies allow our website to remember choices you have made in the past, such as your preferred language, region, or display settings. These cookies enhance your browsing experience by personalising the website to your preferences.

Examples include:

  • Language preference: Remembers your preferred language selection (English or Bahasa Malaysia) if applicable.
  • Form auto-fill data: If you have previously submitted a quotation request or contact form, preference cookies may pre-populate certain fields (such as your name and phone number) for your convenience on return visits. This data is stored locally on your device and is not transmitted to our servers until you actively submit a form.

3. Managing Your Cookie Preferences

You have the right to decide whether to accept or reject cookies that are not strictly necessary for the operation of our website. You can manage your cookie preferences in the following ways:

3.1 Browser Settings

Most web browsers allow you to control cookies through their settings. You can typically configure your browser to:

  • Block all cookies or only third-party cookies.
  • Delete existing cookies stored on your device.
  • Notify you when a new cookie is being set, allowing you to accept or reject it individually.
  • Browse in "private" or "incognito" mode, which automatically deletes session cookies when the browser window is closed.

Please refer to your browser's help documentation for specific instructions. Be aware that blocking or deleting cookies may affect the functionality of our website and your experience on other websites.

3.2 Opt-Out of Analytics

If you wish to opt out of Google Analytics tracking specifically, you may install the Google Analytics Opt-Out Browser Add-on, which is available for most major browsers. This add-on prevents Google Analytics JavaScript from sharing visit activity data with Google Analytics.

3.3 Mobile Devices

On mobile devices, you can manage cookie and tracking preferences through your device's operating system settings. Both iOS and Android provide options to limit ad tracking and clear stored website data.

4. Third-Party Cookies

Some cookies on our website are placed by third-party services that we use to enhance functionality and analyse performance. We do not control the cookies set by these third parties, and their use is governed by the respective third party's own privacy and cookie policies.

Third-party services that may set cookies on our website include:

  • Google (Analytics and Fonts): Used for website analytics and loading web fonts. Google's privacy policy is available at policies.google.com/privacy.
  • Embedded maps: If we embed interactive maps (e.g., Google Maps) to show our service areas or office location, the map provider may set cookies to support map functionality and usage analytics.

We regularly review the third-party services integrated into our website and aim to minimise the number of third-party cookies used.

5. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in the cookies we use, the third-party services integrated into our website, or applicable legal requirements. When changes are made, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Material changes to this Cookie Policy that significantly affect your rights or the data we collect will be communicated through a prominent notice on our website.

6. Contact Us

If you have any questions about this Cookie Policy, the cookies we use, or how to manage your preferences, please contact us:

We use cookies to enhance your browsing experience and analyse site traffic. Read our Cookie Policy for details.