Last updated: March 2026
FlameGuard Technical Services Sdn Bhd (Registration No. 202201038476), referred to herein as "FlameGuard," "we," "us," or "our," is committed to protecting the privacy and security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at closedeal.pro, engage our gas appliance and piping services, or otherwise interact with our business.
This policy is issued in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia and its associated regulations. By providing us with your personal data, you consent to the processing of such data in accordance with this Privacy Policy.
1. Information We Collect
1.1 Personal Data You Provide Directly
When you contact us, request a quotation, schedule a service appointment, or enter into a service agreement, we may collect the following categories of personal data:
- Identity information: Full name, NRIC or passport number (where required for compliance or warranty registration), and job title or designation.
- Contact information: Phone number, email address, residential or business address, and preferred method of communication.
- Property and premises information: Address of the service location, type of property (residential, commercial, or industrial), details of gas appliance systems installed, piping layout information, and building management contact details.
- Financial information: Bank account details for refund processing, billing address, and payment records related to service transactions.
- Service-related information: Details of gas appliances (brand, model, serial number, age), descriptions of reported issues, service history with FlameGuard, photographs or videos of appliances and installations taken during inspections.
1.2 Information Collected Automatically
When you visit our website, we may automatically collect certain technical data, including:
- IP address and approximate geographic location.
- Browser type, version, and language settings.
- Operating system and device type.
- Pages visited, time spent on pages, and navigation paths.
- Referring website or source that directed you to our site.
- Date and time of access.
1.3 Information From Third Parties
We may receive personal data about you from third parties, including:
- Property management companies or building administrators who engage our services on your behalf.
- Gas appliance manufacturers or distributors providing warranty or product safety information.
- Regulatory authorities such as the Energy Commission (Suruhanjaya Tenaga) or the Department of Occupational Safety and Health (DOSH) in connection with compliance matters.
2. How We Use Your Data
We process your personal data for the following purposes:
- Service delivery: To provide gas appliance servicing, installation, diagnostics, inspection, leak detection, repair, burner replacement, safety sensor upgrades, and related piping services at your premises.
- Quotation and scheduling: To prepare accurate service quotations, schedule appointments, and coordinate with you regarding service timelines and access arrangements.
- Safety and compliance: To fulfil our obligations under Malaysian gas safety regulations, maintain inspection records, issue safety compliance certificates, and report to regulatory authorities as required by law.
- Communication: To respond to your enquiries, provide service updates, send appointment reminders, and deliver post-service reports and recommendations.
- Billing and payments: To issue invoices, process payments, manage refunds, and maintain financial records as required under Malaysian tax and accounting regulations.
- Warranty administration: To register, track, and honour warranties on parts, materials, and workmanship provided by FlameGuard.
- Quality improvement: To evaluate service quality, conduct internal audits, train our technicians, and improve our service offerings.
- Marketing communications: With your consent, to send you information about maintenance reminders, seasonal safety tips, new services, or promotional offers. You may opt out at any time.
- Legal obligations: To comply with applicable laws, regulations, court orders, or lawful requests from government authorities.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data to third parties for their marketing purposes. We may share your information with the following categories of recipients only as necessary:
3.1 Service Partners and Suppliers
We may share relevant information with gas appliance manufacturers, authorised parts distributors, and specialist sub-contractors when required to complete a service, honour a warranty, or source specific components for your installation.
3.2 Regulatory and Government Bodies
We may disclose information to the Energy Commission (Suruhanjaya Tenaga), the Department of Occupational Safety and Health (DOSH), local authorities, or other regulatory bodies where required by law or in connection with gas safety compliance matters.
3.3 Professional Advisors
We may share data with our legal advisors, auditors, accountants, and insurers where necessary for the administration of our business.
3.4 Technology Service Providers
We use third-party hosting, analytics, and communication tools to operate our website and business. These providers process data on our behalf under contractual obligations to protect your information.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience. For detailed information about the types of cookies we use and how to manage your cookie preferences, please refer to our Cookie Policy.
5. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include:
- Secure server infrastructure with encrypted data transmission (SSL/TLS) for all website interactions.
- Access controls limiting personal data access to authorised personnel who require it for their job functions.
- Regular security assessments and updates to our IT systems.
- Secure physical storage of paper-based records, including service reports and inspection documents.
- Staff training on data protection obligations and secure data handling practices.
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but will notify you promptly in the event of any data breach that may affect your rights and interests, in accordance with the PDPA.
6. Your Rights Under the PDPA
Under the Personal Data Protection Act 2010, you have the following rights regarding your personal data:
- Right of access: You may request access to the personal data we hold about you. We will respond to such requests within 21 days.
- Right of correction: You may request that we correct any personal data that is inaccurate, incomplete, misleading, or not up to date.
- Right to withdraw consent: You may withdraw your consent to the processing of your personal data at any time by contacting us. Please note that withdrawal of consent may affect our ability to provide certain services to you.
- Right to prevent processing for marketing: You may instruct us to stop processing your personal data for direct marketing purposes at any time.
- Right to complain: If you believe your personal data has been mishandled, you have the right to lodge a complaint with the Department of Personal Data Protection (JPDP) Malaysia.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We may require verification of your identity before processing your request.
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable laws and regulations. Our general retention periods are as follows:
- Service records and inspection reports: Retained for a minimum of seven (7) years from the date of service, in accordance with gas safety regulatory requirements and potential liability periods.
- Financial and billing records: Retained for seven (7) years in compliance with Malaysian tax and accounting regulations.
- Quotation records (unconverted): Retained for twelve (12) months from the date of issuance, after which they are securely destroyed.
- Marketing communication records: Retained until you withdraw your consent or unsubscribe, after which your contact details are removed from our marketing databases within 30 days.
- Website analytics data: Retained in anonymised or aggregated form for up to twenty-four (24) months.
Upon expiry of the retention period, personal data is securely deleted or anonymised so that it can no longer be associated with you.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you via email or through a prominent notice on our website.
We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us:
- Company: FlameGuard Technical Services Sdn Bhd (202201038476)
- Email: [email protected]
- Phone: 013-7745 208
- Website: closedeal.pro
We will endeavour to respond to all enquiries and requests within fourteen (14) business days.